Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

• All bookings are subject to availability. The voucher is available for use towards Hospitality only, is non-transferable, has no cash value, and cannot be partially redeemed. Vouchers are valid until the date shown below and are non-refundable after 14 days from purchase date. 
• Please note, the physical voucher is not required upon arrival, however you may be requested to present the unique voucher code prior to the game.
• Please note that once this voucher is purchased, the spaces will be valid for the 2025/26 Premier League season only. Please contact [email protected] to book in the fixture of your choice. Spaces are subject to availability, please book in advance.
• Please note our Matchday Experience packages are non-refundable, non-transferrable, and cannot be partially redeemed. This voucher is only redeemable within the 2024/25 Premier League season.
• Should you have any specific requirements regarding your hospitality booking, please contact [email protected] within at least a week prior to the game.
• Please expect a full itinerary email at least a week prior to the game.
• Fixtures are always subject to change. It is the purchasers responsibility to check whether the date or time of the match has been altered.
• Please visit www.hotelfootball.com for our full Matchday Experience Terms and Conditions.
• Please ensure correct ticket is purchased, as you may be subject to a supplement fee on the day. Please note Challenge 25 is in operation in this venue.
• PLEASE NOTE THIS PACKAGE DOES NOT INCLUDE A TICKET TO THE GAME