Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher as you see it in the window above together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

• All bookings are subject to availability. The voucher is available for use towards Hospitality only, is non-transferable, has no cash value, and cannot be partially redeemed. Vouchers are valid until the date shown below and are non-refundable after 14 days from purchase date. 
• Please note physical voucher is not required upon arrival, however may be requested to present unique voucher code prior to the game.
• Please note that once this voucher is purchased, you are automatically booked into the stated fixture for the 2023/24 Premier League season. There is no need to contact the Hotel to redeem.
• Please note our Matchday Hospitality packages are both non-refundable and non-transferrable. This voucher is only redeemable against the specific fixture purchased within the 2023/24 Premier League season.
• Should you have any specific requirements regarding your hospitality booking, please contact [email protected] within at least a week prior to the game.
• Please expect a full itinerary email at least a week prior to the game.
• Fixtures are always subject to change. It is the purchasers responsibility to check whether the date or time of the match has been altered.
• Please visit www.hotelfootball.com for our full Matchday Hospitality Terms and Conditions.
• Please ensure correct ticket is purchased, as you may be subject to a supplement fee on the day. Please note Challenge 25 is in operation in this venue.
• PLEASE NOTE THIS PACKAGE INCLUDES A TICKET TO THE GAME. The match tickets are provide by a third party ticketing supplier, and are executive seats located in the North East/North West corner quadrant. Match tickets are both non-refundable and non-transferrable.